AI staff for councils,
the NHS and government.
Automate the everyday operations behind every service, from enquiries
and applications to information requests and patient admin.
Backlogs
Your queues get shorter every day instead of longer.
The AI staff work through the enquiries, applications and requests that pile up overnight, so your team does not start every morning already behind.
One week, one council
Done
For a person
Resident enquiries
1,840 waiting
Freedom of information requests
260 waiting
Blue badge applications
970 waiting
Housing and homelessness
640 waiting
Patient referrals
1,520 waiting
Invoices and supplier queries
2,310 waiting
The numbers here are only an example.
What it helps with
It takes on the paperwork that keeps people waiting.
This is the kind of work it handles day to day, inside the systems your team already uses.
Fly-tipping on Bewick Road
Cllr Whitmore
On behalf of a resident, reported twice since March
Answer by
Reply written
01
Answering residents and councillors
It reads the enquiry, works out which service it belongs to and writes the reply from your own policy, so people hear back the same day instead of next month.
All emails about the Riverside development
FOI-2471 · Came in today
Deadline
18 days left
Searching email, files and cases
Someone else's personal details
Commercial information
The rest can go out
Blacked out for you to check
02
Freedom of information and data requests
It logs the request, finds the documents, blacks out what has to stay private and has the pack ready for your officer well before the deadline.
Blue badge application
BB-90214Proof of address
Photo
Benefit letter
Medical evidence
Your published rules
03
Checking applications
It goes through the evidence against the rules you publish and writes a recommendation with reasons, so a decision takes days rather than months.
Referral from Dr Aitken
Waiting list check
1240 checked today
RTT-40912
RTT-40913
RTT-40914
RTT-40915
04
Hospital administration
It codes and books referrals, writes up clinic letters and checks the waiting list, so patients get seen sooner and clinicians spend less time typing.
Other jobs it does
It picks up anything your team does over and over.
A few examples of the work that usually sits at the bottom of the pile.
Job applications
A. Candidate
A. Candidate
A. Candidate
Scored on your criteria, reasons saved
Reading job applications
It reads every application against the criteria you published and records why each one scored the way it did.
Order
PO-77412
Delivered
Yes
Invoice
INV-90233
Checking
Invoices and supplier queries
It checks each invoice against the order and what was actually delivered, so suppliers get paid on time and the wrong ones get held back.
Statutory return
Filling itself in
Statutory returns
It fills the return in from the systems that already hold the numbers and checks it over before your team signs it off.
Resident's message
Reply, written in
PolskiNo waiting for a translator
Replies in other languages
If someone writes to you in Polish, they get their answer in Polish without anyone waiting on a translator.
Planning meeting
To-do: send the report in June
To-do: check with the local councillors
Meeting notes
It writes up the notes and the to-do list after a meeting, with a name next to every action.
Complaint
2 days left
Licensing application
4 days left
Data request
1 days left
Deadlines
It goes through the open cases each morning and tells the manager which ones are close to missing their deadline.
Peace of mind
You can always show how a decision was made.
Every step it takes is saved in your system along with the source it used, and anything that affects a resident or a patient goes to one of your officers to approve first.
What happened, saved
ENQ-24118Ready to hand over
If anyone asks how a decision was made, you can show them.
Everything is written down
You can see who did what, when they did it and what they based it on.
Your officers still decide
It writes a recommendation with reasons, and one of your people approves it, changes it or throws it out.
Your data stays yours
It stays in your region, it is only used to do your work, and we never train models on it.
You control the access
It signs in as a user you create with the permissions you set, and you can switch it off in one click.
How it starts
Start with one queue and go from there.
There is no transformation programme to sign up to and no year of workshops before anything happens.
Pilot
Pick the queue that hurts most. We put an AI worker on it, in the system you already use, and agree up front which number we are trying to move.
- One service, one queue, nothing else touched
- Working on real cases, fast
- You see what it did, and what it cost, every week
Deployment
It worked, so it gets more work. The next queue is quicker, because the logins, the rules and the sign-off are already sorted.
- More queues, same setup, no new project
- Your team keeps every decision
- Stop whenever you like. Access off in one click
What's the bottleneck holding you back?
Let's talk about the constraints limiting your growth and how we can eliminate them.