Privacy Policy
Last updated: April 29, 2025
1. Introduction
At Ageno, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our no-code AI workflow automation platform.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email, password)
- Profile information
- Workflow configurations and settings
- Communication preferences
- Customer support communications
2.2 Automatically Collected Information
- Device and browser information
- IP address and location data
- Usage statistics and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
- To provide and maintain our services
- To process your transactions
- To send you important service updates
- To improve our platform and user experience
- To provide customer support
- To comply with legal obligations
4. Data Storage and Processing
4.1 Data Storage
Your data is stored securely in cloud-based servers located in the following regions:
- Primary data center: United States (US-East)
- Backup data centers: European Union (EU) for EU customers
- Content Delivery Network (CDN) nodes: Globally distributed
4.2 Data Retention
We retain your information for as long as your account is active or as needed to provide services. We may retain certain data as necessary to:
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Support business operations
5. Security Measures
5.1 Technical Safeguards
- End-to-end encryption for sensitive data
- Regular security audits and penetration testing
- Multi-factor authentication (MFA)
- Secure socket layer (SSL/TLS) encryption
- Firewalls and intrusion detection systems
5.2 Organizational Measures
- Regular employee security training
- Access control and authentication protocols
- Security incident response procedures
- Regular security policy reviews
6. Third-Party Integrations
6.1 Service Providers
We work with trusted third-party service providers who assist us in operating our platform:
- Cloud infrastructure providers
- Analytics services
- Customer support tools
- Payment processors
- Communication services
6.2 Data Processing Agreements
All third-party service providers are bound by:
- Data processing agreements
- Confidentiality obligations
- Security requirements
- Privacy protection standards
7. International Data Transfers
When we transfer data internationally, we ensure appropriate safeguards are in place:
- Standard contractual clauses
- Privacy Shield certification (where applicable)
- Data transfer impact assessments
- Regional data storage options for sensitive data
8. Your Privacy Choices
8.1 Communication Preferences
You can control how we communicate with you:
- Email notification settings
- Marketing communications opt-out
- Service updates preferences
8.2 Data Control
You can manage your data through:
- Account settings dashboard
- Data export tools
- Account deletion options
9. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to data processing
- Export your data
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at founders@ageno.ai
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.